If you receive damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of purchase through our online order support form. Glasstree accepts no responsibility for the quality of the content (including misspelled words, grammatical errors, etc.), formatting, design or overall appearance and will not provide refunds for those reasons.
Ebooks and Downloadable Content:
Downloads are neither returnable nor refundable and cannot be exchanged after purchase. If you need assistance with a purchase or download, please see How to Download and Read an Ebook
If an order is returned from a prison, Glasstree will not refund or reorder.
Deliveries to Russia:
Due to factors beyond our control, Glasstree cannot guarantee orders shipped to Russia will arrive within a specific time frame. Long delivery times are a result of long delays in clearing packages through Russian Customs Clearance Office. Neither Glasstree nor our carriers have any influence on this situation. Therefore, shipping to Russia is at the buyer's risk. Glasstree cannot replace or refund these orders and we request your patience as your order may still be on it's way.